Privacy Policy

Effective Date: April 23, 2025

This Privacy Policy describes how Prenaue ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website and use our services. We are committed to ensuring your privacy is protected and your data is handled securely and transparently.

1. Information We Collect

When you interact with our website, we may collect the following types of information:

• Personal Information: Name, email address, phone number, shipping address, billing address, and payment details when placing an order.
• Technical Data: IP address, browser type, device information, and cookies to improve your experience.
• Usage Data: Pages visited, time spent on pages, navigation patterns.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders
• To communicate with you regarding your order or support request
• To improve our website and customer experience
• To comply with legal obligations and resolve disputes

3. Cookies

Our website uses cookies to provide a better user experience. You can control or disable cookies through your browser settings. Some features of the site may not function properly without cookies enabled.

4. Sharing Your Information

We do not sell or rent your personal information. We may share data with:

• Trusted third-party service providers for payment processing and shipping
• Legal authorities when required to comply with laws or protect our rights

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

6. Your Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the GDPR including the right to access, correct, delete, or restrict the use of your personal data. To exercise these rights, please contact us at privacy@prenaue.com.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure.

8. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:

Email: privacy@prenaue.com

Address: Prenaue, Customer Service Dept., EU Distribution Hub, Amsterdam, NL